To operate bestcraftorganizer.com, we need to capture some information about your device — such as your IP address and information related to your visit when you browse our store. For example, this might include a timestamp, the last page or product you visited, and whether you logged in.

We collect this information to:

• Remember who you are after you log in (so you don't have to re-authenticate every click)
• Monitor that our website is running with the high performance you expect
• Let you browse between products without starting over from the home page
• Remember what's in your shopping cart before you decide to check out
• Ensure your data is processed securely

We call this "essential information" and we collect it through the use of cookies. Cookies are small text files that most websites use. Without these first-party cookies, we couldn't provide you with the smooth shopping experience you expect.

If you buy something from our store, we need more specific information about you. To fully process your order and ship the items you selected, we need personal data such as your first and last name, your email address, and your shipping and billing addresses.

We also use your contact and order information to send you communications related to processing your order. We'll ask you to provide this information on our checkout page before you finalize your purchase with payment.

Account registration is recommended but not required to purchase with Best Craft Organizer. It's a benefit for you — it saves important information that our team can access if you have questions about your order.

You also have the ability to save credit card information for easier future checkouts. However, your credit card information is not accessible by any of our team members.

If you've started to buy one of our products but haven't completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest.

If you've completed a purchase, we'll send you an email to ask you to review the product you bought. Whether you love your purchase or have a complaint, we want you to be able to share your experience with other customers.

We also use information related to your visit — such as the timestamp of your visit, the page or product you viewed, and where you came from (if you clicked an advertisement or opened a direct link to our store). This is similar to the essential information, but we use it to provide you with a personalized experience.

Information about your visit gives us insights into your interests and allows us to send you relevant communications. We capture this information through cookies.

We use an external provider to run our store: BigCommerce. BigCommerce is based in the US and participates in the EU-US Data Privacy Framework, committed to providing best-in-class service and data protection.

Through BigCommerce, we also work with other highly specialized external providers to deliver the most competitive services:

• Payment: Our store is PCI-DSS compliant — a very strict industry standard for the security of credit card information. We use accredited companies to process credit card data, currently Braintree and/or Zonos.
• Shipping: We integrate with ShipStation to fulfill your orders.

Partnering with specialized external companies allows us to focus on what we do best: build quality products for organizing your craft.

We keep your data for as long as you have an account with us. We also keep some data for security investigations.

Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we may need to retain certain data even if you ask to delete it.

We have many legal obligations when handling your data. We may need to share your personal information to comply with legal requirements — including records for tax reporting and fraud detection.

You can contact our Data Privacy Leader:

Brett Haugen
contact@bestcraftorganizer.com
150 Michigan Street SE
Hutchinson, MN 55350

If you have a privacy complaint, you have the right to lodge a complaint with Brett Haugen, our supervisory authority.

If we update our privacy policy to reflect a change or improvement of our services, or a new legal obligation, we will publish the new version on our website and make it visible from our home page so you can see it as soon as you enter our store.